Purchases, coins and your rights.

1. Our refund rule

This policy covers Phase Android coin packs and coin-funded automated services. There are no subscriptions, physical shipments or direct website coin purchases. Monetary refunds are different from correcting an in-app coin charge.

2. What you buy and when it is delivered

Google Play checkout shows the pack, total price, currency and applicable tax before you confirm. Coins unlock eligible Phase features at the coin cost shown before use. They are non-transferable, have no cash value and do not expire while your Phase account is active.

Coins are credited after Play confirms the purchase and the Phase server verifies it. A pending payment is not delivered credit. Verified credit should appear when the wallet synchronizes online; outages or verification problems may delay delivery. If the purchase shows completed but the wallet is wrong, contact us instead of buying the same pack again. Generated readings/reports are delivered digitally in the app after processing; the app shows completion or a failure/pending state.

3. Failed requests and incorrect charges

For a verified technical failure that prevents delivery of a charged reading/report/consultation, we reverse or correct its coin charge. If a result already completed, recovery may return that result without a second charge. A repeated request made as a new operation can have a separate cost.

If coins remain deducted without a delivered/recoverable result, email info@yourlifephase.com with the approximate time, feature, account email if available and the displayed error. We investigate and apply the remedy appropriate to the fault. A coin reversal does not replace a monetary refund or other remedy required by law.

4. Monetary refunds

We do not promise a refund for simply changing your mind, purchasing the wrong pack or a hoped-for astrological outcome not occurring where the service was correctly described and delivered. We assess complaints about non-delivery, defects, misdescription and other legal grounds; this policy never overrides statutory remedies or Google Play’s decisions.

For a Play-billed purchase, follow Google Play’s refund process. You may also contact Phase directly for assistance. We do not charge a complaint fee or require you to waive rights. If a monetary refund is approved, it is processed through the applicable Play payment mechanism and timing; we do not guarantee an instant bank credit. Refunded/voided purchases may result in removal of their credited coins or correction of an already-spent balance.

Report an unauthorized charge through Google Play’s unauthorized-charge process and secure your account. Do not send us card numbers, passwords or OTPs.

5. Promotional coins and deletion

Promotional coins are not a monetary purchase and do not create a cash-refund entitlement. The offer shows eligibility and limits. Account deletion removes remaining purchased/promotional coins and the wallet; they do not transfer to a new account. Deletion does not remove mandatory consumer or Play refund rights. Resolve outstanding payment problems before deletion where practical.

6. Help and complaints

Email info@yourlifephase.com with subject “Phase purchase support” or “Phase grievance”. Provide the order ID (if available), pack, date, issue and desired resolution. Keep your receipt; do not share full payment credentials. We acknowledge consumer complaints within 48 hours and resolve them within one month. See Contact and Grievance for the officer, address and escalation options.