Your data, explained plainly.

Effective date: 8 October 2026 · Last updated: 8 October 2026

1. Who operates Phase

Phase is operated by Ranjan Pandey, an individual based in India, at ED 147, ADA Colony, Naini, Prayagraj, Uttar Pradesh 211008, India. In this policy, “Phase”, “we”, “us” and “our” refer to that operator.

This policy covers the Phase astrology app, its backend services and yourlifephase.com. Support, privacy requests and complaints: info@yourlifephase.com. Ranjan Pandey is the Owner and Grievance Officer. Our contact page explains how to reach us and raise a complaint.

2. Our service and your choices

Phase provides automated astrology charts, readings, reports, compatibility results and AI-assisted explanations for adults aged 18 or older in India. It provides personal reflection and entertainment, not medical, mental-health, legal, financial or emergency services. A reading is not a factual prediction or guarantee.

Core account, chart, security and purchase processing is needed to provide the corresponding feature. You may choose not to use AI, place search, paid features or optional diagnostics and updates. Withdrawing a choice may prevent the corresponding feature from working. Do not submit passwords, payment-card details, medical records, government identifiers or other unnecessary sensitive information in a chat.

3. Information we handle

Account and sign-in: Firebase user ID; guest-account identity; and, for your chosen sign-in method, email and verification status, phone number, display name and Google or Apple sign-in identifiers. Email/password credentials are handled by Firebase Authentication. We do not keep a readable copy of your password.
Profiles and birth details: Name, relationship label, selected gender, birth date and time, whether birth time is known, birthplace, selected coordinates and time zone, profile identifier and creation time. Derived charts, astrology calculations and compatibility inputs may concern you or another person.
AI consultations and generated content: Your question, selected conversation history, relevant names, birth details, chart context, calculation/tool results, generated responses, reports, readings and compatibility explanations. Relevant context is sent for the feature you request; generated results may also be stored on our server for delivery and recovery.
Birthplace searches: Your typed place query, selected place identifier and location/time-zone information. We use the birthplace you enter or select; the Android app does not request precise or background device location permission.
Purchases and coins: Google Play product and order identifiers, purchase token or token hash, purchase/verification/refund status, account association, wallet balance and coin-spend or promotional-grant records. Google Play processes checkout; we do not receive your full payment-card number.
Technical and security information: Authentication and integrity tokens, IP address, app/device/browser information, request identifiers, timestamps, provider/model, processing status, errors and fraud-prevention signals. These support authentication, operation, abuse prevention and troubleshooting.
Optional diagnostics: If you enable “Help improve Phase”, Firebase Analytics, Crashlytics and Performance Monitoring process usage events, installation/device identifiers, device/app information, crash traces and performance/network information. Phase’s custom events exclude birth details and conversations; SDKs also collect technical information needed for their services.
Optional updates and offers: If enabled, Firebase Cloud Messaging and In-App Messaging process installation identifiers, notification tokens, delivery preferences and technical delivery information. Android notification delivery also needs your device permission.
Support and privacy requests: Your contact details, request or complaint, relevant account/order identifiers, correspondence and limited information needed to verify identity or parental/guardian authority. Do not send passwords, full card details or identity documents unless specifically necessary and arranged securely.

4. Why we process information

Provide and save profiles, calculate charts and generate the readings, reports or compatibility results you request.
Authenticate accounts, sync supported profile information and protect account access.
Resolve birthplace coordinates and time zones.
Verify Play purchases, manage coins, deliver paid results and recover interrupted requests.
Prevent fraud, duplicate promotional grants and purchase replay; investigate failures and maintain security.
Provide support, respond to privacy requests and complaints, and comply with applicable law.
If you opt in, diagnose reliability/performance problems or send updates and offers.

We do not sell or rent personal information, use profile/birth/chart/conversation data for targeted advertising, or reuse that content to train our own AI models. We do not repurpose it for unrelated services. Necessary service-provider processing is explained below.

6. Storage, sync and backups

Profiles, chat histories, readings, saved reports and compatibility results are stored in app storage. Signed-in profiles can sync through Firestore. Signing in does not automatically sync your saved chat/report/reading history across devices. Separately, the backend stores calculated charts and some generated responses/results to operate features, prevent repeated charges and recover interrupted requests.

There is no user-facing in-app backup/restore feature, and Android system app backup is disabled. The backend has protected daily database recovery snapshots retained for 30 days. Deleted information can remain in an existing recovery snapshot until that snapshot expires.

PDFs, screenshots and other files you export or save outside Phase are controlled by you and the destination service. App/account deletion does not erase those files or their external backups.

7. Retention and deletion

Different records have different purposes and retention. We do not promise that all copies disappear immediately when a record or account is deleted.

Information	Retention and deletion
Local app records	Until you delete the relevant local record/account data, clear app storage or uninstall. Exports remain outside this process.
Active account, profiles, charts, wallet and paid-result recovery	Retained to operate the account/features and deliver or recover results. Account deletion removes account-linked operational records from the live Phase database. Deleting an individual profile does not delete the whole account or all purchase/recovery/security records.
Short-lived AI usage/request guards	Expiry is set to 48 hours after the associated operation/update; automatic database cleanup then removes expired records. Physical removal is asynchronous and can take longer during outages. Durable paid-result recovery is a separate category.
Welcome-credit restriction	Active eligibility records remain while the account exists. After successful account deletion, a protected identity fingerprint and restriction remain for 15 days, without raw contact details or the old account ID. These are pseudonymous personal data, used only to prevent repeat claims. Expired restrictions are removed by scheduled cleanup; physical cleanup can be delayed.
Purchase replay prevention	After account deletion, a minimal purchase-token hash and deletion marker remain to prevent a consumed receipt being credited again. They do not retain the old account ID, order or wallet history and have no automatic expiry.
Deletion coordination	Pending deletion jobs remain until cleanup succeeds. Completed jobs are scheduled for removal after 24 hours; retries or outages can delay physical removal.
Database recovery snapshots	Daily snapshots expire after 30 days. They are separate from the live database and are not a user backup feature.
Operational/security logs and legal records	Ordinary Google Cloud operational logs are retained for 30 days; the provider-required audit-log bucket retains its covered records for 400 days. Logs are separate from profile/account deletion. Required legal, accounting, incident or dispute records and a legal hold can have longer retention. We review additional retained records for continued necessity.
Support/complaint correspondence	While handling your request and afterwards only as needed for follow-up, disputes or legal obligations. A verified request can seek deletion subject to those exceptions.
Provider-held records	Separate provider schedules and legal/security exceptions apply. For example, Anthropic describes ordinary API deletion within 30 days with exceptions. Firebase describes crash-trace retention of 90 days before removal starts, performance retention of 30/60 days by category, and authentication recovery removal within 180 days after a deletion request. See Firebase privacy and retention and the provider links above.

How to delete

Use Profile → Delete account and all profiles in the app, or the public Delete Account page for a recoverable email, Google, Apple or phone account. Recent authentication verifies which account to delete. Guests use the in-app route because an anonymous account cannot safely be identified by a typed name or email.

The server removes account-owned profiles/charts, wallet, remaining coins, spending/AI usage and request records, account-linked grants and the Firebase sign-in identity, subject to the retained exceptions above. In-app deletion also clears that device’s account-owned local data after confirmation. Web deletion does not immediately erase an offline device; clear its app storage or uninstall to remove local copies. Do not treat an error or pending message as confirmed completion; retry or contact support. Deletion is free.

Uninstalling alone does not request deletion of your cloud account. Deletion does not itself create a monetary refund or transfer coins to a new account; statutory and Google Play refund rights remain. See our Refunds and Coin Policy.

8. Your choices, rights and complaints

You can edit/delete profiles, use the account-deletion routes and turn optional diagnostics or updates off in app settings. Device settings also control notifications. Turning a setting off stops future optional collection/delivery subject to technical processing; it does not automatically erase previously collected provider records.

For access, correction, deletion, information about processing or withdrawal of consent, email info@yourlifephase.com. State the request and enough account information for proportionate verification. We will explain any necessary service limitations or lawful retention exception. A parent/lawful guardian can contact us about a child’s profile.

Your statutory rights depend on the law in force, including rights of nomination where applicable. This notice does not waive statutory rights or prevent a complaint to a competent consumer or data-protection authority. The DPDP framework has phased commencement; describing a request channel does not mean every provision is already in force.

Ranjan Pandey, Owner and Grievance Officer, handles privacy and consumer complaints. We acknowledge consumer complaints within 48 hours and resolve them within one month. Our Contact and Grievance page explains the process.

9. Adult users and children’s profiles

Only adults aged 18 or older may use Phase. A child cannot create an account, use chat or make purchases. An adult may create a child’s profile only as the parent/lawful guardian or with that parent/guardian’s permission. The adult must explain the relevant processing and have authority to provide the details, including AI processing if requested. Do not submit unrelated sensitive information about a child.

Child-profile information is used for the requested astrology features, not advertising, behavioural targeting or unrelated profiling. Do not use astrology to diagnose a child or make education, health or other consequential decisions about them. Contact info@yourlifephase.com to request correction/deletion or report an unauthorized child profile. We may request proportionate evidence of guardian authority or remove/restrict a profile when authority cannot be established.

10. Website sign-in and security

The legal information pages can be read without an account. The deletion portal uses Firebase Authentication and browser storage to maintain a sign-in session. Phone verification uses Google reCAPTCHA and can process browser, device, network and security signals under the Google Privacy Policy and Google Terms. These necessary services secure the deletion request; the legal pages do not embed advertising trackers.

We use authenticated services, encrypted network connections and access controls for supported cloud operations. Access is limited for operation and security purposes. No system is completely secure. Avoid unnecessary sensitive content, protect your credentials and report suspected unauthorized access promptly.

11. Changes and contact

We update this policy when our practices or applicable requirements change and show the date above. Material changes will be communicated where required; consent will be sought when needed. Support, privacy and complaints: info@yourlifephase.com. Postal address: Ranjan Pandey, ED 147, ADA Colony, Naini, Prayagraj, Uttar Pradesh 211008, India.