We’re here to help.

Who to contact

Operator

Ranjan Pandey, individual operating Phase

Postal/business address

ED 147, ADA Colony, Naini, Prayagraj, Uttar Pradesh 211008, India

Support, privacy and grievance email

info@yourlifephase.com

Customer-care telephone

+91 73880 73673

Grievance Officer

Ranjan Pandey — Owner and Grievance Officer

Website

yourlifephase.com

How to raise a complaint

1. Email info@yourlifephase.com with subject “Phase grievance”, “Privacy request” or “Purchase support”.
2. Explain the issue and what resolution you seek. Include your account email, relevant date/app version and order or request identifier if available. Do not send passwords, OTPs, full payment details or unnecessary sensitive records.
3. We acknowledge consumer complaints within 48 hours, provide a complaint reference and resolve them within one month of receipt. Quote the reference in follow-up messages; we may ask for proportionate verification or information needed to resolve the issue.

You may ask for correction/deletion or information about a profile, including one concerning your child where you have parental/guardian authority. Available self-service routes are explained on the deletion page and in the Privacy Policy.

Further assistance

Our support process does not restrict your statutory remedies. You can use the Government of India’s National Consumer Helpline, contact the competent consumer commission or use another applicable legal complaint channel. Google Play handles its store refund process under its own policy. Phase is not an emergency service; contact local emergency services for urgent safety or medical assistance.